An undesirable experience with GoDaddy.com

I wrote about my bad experience with GoDaddy.com a while ago, and today LifeHacker came up with an article named “How to Jump Ship from GoDaddy to a Better Web Host and Registrar”; this was exactly what I want.

Regardless of your feelings about GoDaddy’s moral standing, their service is frustrating and restrictive. If you’re sick of paying for crappy hosting and want to jump ship, here’s how to leave GoDaddy behind for one of many better web hosts on the net.

The following is my article posted elsewhere:


Having one of my worst online commerce experiences with GoDaddy.com.

Making a long story short: I bought a domain name there at a special price, and I scanned through the Web page to make sure I didn’t check anything I don’t want (it’s actually a good practice when buying stuff online), and off it went.

A month later, I received an emailed invoice saying that I needed to pay for a service called “WebSite Tonight Economy — 5 Page Web Site — Renewal”. No, I’d never need a “5-page Web site” from GoDaddy, and I was quite sure I didn’t ask for it.

So I politely explained the situation to the customer support rep, and the guy generously agreed a refund. Wonderful.

Another month passed. This afternoon I found a sub-domain of it stopped working, and the main domain. So intuitively I checked out GoDaddy’s DNS Manager. Guess what? The domains were gone. Nothing left, zip, nada.

Out of panic, I wrote an email to the customer service hoping for another wonderful experience. Time slipped by and nothing appeared in my inbox, and I had to go out; a short moment later my assistant forwarded me GoDaddy’s Twitter account. Great, that’s the true beauty of Web 3.0 (whatever). So I started a brief, rapid conversation with someone in Arizona (or Mumbai, whatever). The polite rep told me the domain won’t be grabbed by others for now, but I have to go back to my computer for the rest of the work.

Returned to my desk, I logged into GoDaddy again just to find that I have a $400 charge waiting for me in the shopping cart. “External Redemption Fee for 5 domains”, the item says. What? Is that word pronounced as “ransom”?

The rep claimed I “canceled” my domains a month ago, and I said no, I just asked for refund for a service I didn’t by and never heard of. If purchasing the service was the premise of getting a cheap domain name and I’ve ignored the fine prints, I am fine with that; everyone needs to make some hard cash. However if it’s really it, I do deserve a kind reminder when I was asking for the refund.

“I’m sorry sir, but canceling the service you didn’t notice will kill your domain too; think twice about it.” This is what I expect to hear from the polite rep, and I might swear to myself and pay for my own poor eyesight. But I went though all the communications but found no pre-strike warning. I am doomed.

In the last mail, I kindly asked for being waived from the $80 (for the only one domain I’d like to keep) “redemption fee” since I didn’t have the intention to cancel my domains and no one can prove that I did. “Ignorance” was the word I use: someone’s ignorance caused me trouble and my business suffered loss, and I don’t think I am not the one who’s really responsible.

So, here the story goes and I’m still waiting for the reply from the nice Dave (or Raj, whatever), and I’ll definitely think more than twice before giving my business to GoDaddy again.

Facebook回應